OPERATIONS MANAGER

THE COMPANY

Founded in 1969, Interport leads the container industry by creating lasting value and satisfaction. We operate a container yard and dedicated modification facility on 50 acres adjacent to the Port of NY and NJ, where we proudly employ and empower a diverse team of exceptional individuals committed to providing our customers superior products, services, and solutions.

THE POSITION

Responsible for the daily management and oversight of 635 Secure Parking, a 24/7/365 operation, including the management of all 635 staff, oversight of the contracted security firm and overseeing 635’s emergency procedures process. Also responsible for ensuring 635 customers receive a positive customer service experience by maintaining customer relationships and using conflict resolution to de-escalate any potential problems.

MAJOR DUTIES AND RESPONSIBILITIES

• Oversee all  functions  of  635  Secure  Parking’s  operation  including  the  oversight  of  the  Emergency Procedures Process
• Manage the Yard Supervisors and Yard Coordinators
• Ensure safety and security are the primary focus of the 635 Secure Parking operation
• Schedule all shifts for 635 personnel
• Work with contracted Security Site Supervisor to schedule Security staff members
• Train, coach and mentor 635 personnel including their initial training and continuous development
• Participate in the ongoing performance management process of staff including writing and delivering performance evaluations, administering progressive discipline as necessary and providing year-round performance feedback
• Handle customer-related problems and communicate resolution to the VP, Operations in a timely manner
• Oversee special projects as directed by the VP, Operations
• Purchase monthly stock items as necessary
• Share in the weekend on call rotation
• Actively maintain and update customer records, in 635’s proprietary system, on a quarterly basis to ensure all active customers have been contacted; and assist with collection calls as directed by the VP, Operations
• Manage the Parking Reservation System as necessary
• Prepare Monthly Operations Report
• Manage Operations Checklist in its entirety
• Oversee Vending programs

MINIMUM REQUIREMENTS

• High School Diploma or General Educational Development (GED) credential
• Three to five years experience in trucking/transportation or warehousing
• Three to five years managerial experience
• Strong verbal & written communication and interpersonal skills
• Valid New Jersey driver’s license with a clean driving history
• Working knowledge of Microsoft Office applications, specifically Excel and Word
• Willingness to work additional hours, including off-hours “call-ins” and some holidays
• Willingness to work outdoors in all weather conditions

Employment is subject to the completion of due-diligence inquiries, including a background check and a pre- employment medical examination incorporating a drug and alcohol screen, which will take place after a conditional offer is made.

New Jersey law prohibits employers from considering the criminal records of applicants for employment under certain circumstances.

PREFERRED/PLUS

• Bilingual in English/Spanish is a plus
• Some college coursework or trade school is a plus

WE OFFER

• A base salary commensurate with your qualifications, paid weekly
• Participation in our 401(k) retirement savings plan
• Performance-based variable compensation and a discretionary bonus program
• Comprehensive health benefits
• Paid Time Off (vacation/sick time) and holiday pay

YOU BRING

• Strong leadership skills
• Commitment and a positive attitude
• Team-oriented and hands-on management style
• Dependability and time management skills
• A quality-focused work ethic
• Flexibility

INTERESTED IN JOINING OUR TEAM?

Submit your resume to:  jobs@iport.com.

Providing “equal employment opportunity” is one of Interport’s most important personnel policies. Our goal is to do all that we realistically can to provide genuine equal employment opportunity, in every sense of the term, to applicants and employees in all phases of our operation.